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Our Support Hours (in Your Time Zone)

Our customer service team works from the UK, but here’s what our hours look like for US customers:

Monday–Friday (excluding UK Bank Holidays)

UK Time: 09:30 - 17:00

Eastern Time: 4:30 AM – 12:00 PM

Central Time: 3:30 AM – 11:00 AM

Mountain Time: 2:30 AM – 10:00 AM

Pacific Time: 1:30 AM – 9:00 AM

Saturday–Sunday

Same hours as above.

(Yes, we know it’s early — we run on crazy UK hours 🖤)

Response Time

We get it — waiting for answers isn’t fun.
We reply to 95% of messages within 24 hours, though things can run a bit slower during big promos or holidays.

Thanks so much!
Killstar Customer Team x